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Kelburn Garden Party HomepageKelburn Garden Party

Discover a festival like no other… a feast of music, art and adventure in a fairytale setting only 50 minutes from Glasgow...

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Frequently Asked Questions

  • Will I need a COVID Vaccine Passport or proof of a negative test?

    • We’re hopeful that there will be no restrictions in place at the time of the festival but please be aware that Kelburn Garden Party will be following the guidance as laid out by the Scottish Government at the time of the event. If this requires proof of vaccine or a negative LF test, then you will need to provide this to enter the festival.

  • Why haven’t I received my ticket yet?

    • Your e-tickets will have been sent to the email address you provided on the TicketLine website. If it has not appeared, please check your junk folder. If you are still having issues, the original buyer can call TicketLine customer services on 0161 813 2222. They are open from 10am until 6pm Monday to Friday or 10am until 1pm on Saturday. Alternatively, you can email TicketLine.
    • We can scan your e-ticket either on your phone screen or printed onto paper. Please remember to bring valid photo ID to box office just in case there is a problem.

  • Can I get a refund?

    • We do not offer refunds unless the event is cancelled by Kelburn Arts or local authority due to fault or mismanagement by Kelburn Arts, or by the Scottish Government due to the ongoing Coronavirus (Covid-19) pandemic
    • Please see the Terms & Conditions of sale.

  • Can I resell my ticket?

    • Yes, you can sell your ticket but you must have the name changed on it by the original ticket holder
    • From June 1st 2022, all second hand tickets must be bought and sold on Fanticks. We will not accept resold tickets that have been purchased on other platforms. You must make sure that the original ticket holder changes the name on the ticket to yours.
    • If you bought a second hand ticket on another platform e.g. Facebook before 1st June 2022,  please make sure that the original ticket holder has changed the name on the ticket with Ticketline.  If you are unable to contact the original ticket holder then please get in touch with us at Box Office to discuss further.
    • IMPORTANT: Only the original buyer can change the details on a ticket.

  • How do I change the name / details on a ticket?

    • Please call TicketLine customer services on 0161 813 2222 from 10am until 6pm Monday to Friday or 10am until 1pm on Saturday. Alternatively, you can email TicketLine.
    • IMPORTANT: Only the original buyer can change the details on a ticket.

  • Can I add camping to my ticket?

    • All weekend Kelburn Garden Party tickets in include camping. If you have a day ticket, you will not be able to add camping unless you purchase a full weekend ticket.
    • If you have a ticket for a one-night event, you can add camping by purchasing the camping add-on at Box Office. You will also have to pay the environmental deposit.

  • When does the festival site open & close?

    • Kelburn Garden Party: The carpark and campsite open at 12 noon on Friday for people who have full weekend tickets. The Kelburn Garden Party officially starts at 7pm on Friday when the main area and stages open. Doors open at midday on the day for those with Day Tickets. The festival ends at 3am on Monday morning (Sunday night), and the campsite closes at 2pm on Monday.
    • Kelburn Garden Party Thursday Bolt-On: For Thursday ticket holders, Box Office opens at 4pm and entertainment will begin around 6pm. Book your Bolt-On on the Ticket Page.
    • The car parks and live-in field shut at 10pm, no vehicles will be allowed to access the live-in field after it gets dark.
    • The box office shuts at 10pm.
    • IMPORTANT: If you arrive after 10pm, you will not be allowed to bring a vehicle onsite. If you arrive after 11pm, you will not be allowed into the main festival arena.

  • Where do I collect my wristband?

    • Once you arrive at Kelburn you must swap your ticket for a security wristband in order to enter the festival site. You can exchange your ticket for a wristband at the festival Box Office which is in the Pavilion (building beside the campsite).
    • DO NOT BUY WRISTBANDS FROM ANYONE OUTSIDE THE BOX OFFICE. The only place to buy legitimate wristbands is from Box Office. We control the wristbands very carefully and Security will check wristbands at all entrances and exits. If you are found with an inappropriate wristband it will be confiscated and you will have to buy a new one for the full walk-up price ticket or be ejected from site. You may also be liable to criminal proceedings.

  • Do I need photo ID?

    • Yes, You will also need ID if there is an issue with your ticket.
    • Kelburn operates a CHALLENGE 25 policy which means that if you look younger than 25, you will be asked to prove that you are over 18.
    • Without acceptable photo ID you will not be allowed to enter the Kelburn Garden Party without an adult guardian and will be unable to purchase alcohol at the bars. At the one-night events, you will be refused entry entirely.
    • Acceptable ID is one of the following:
      • A valid passport
      • A valid UK or European Union photocard driving licence
      • A Ministry of Defence Form 90 (Defence Identity Card)
      • A photographic identity card bearing the national Proof of Age Standards Scheme (PASS) hologram (Young Scot card)
      • A national identity card issued by a European Union member state (other than the United Kingdom), Norway, Iceland, Liechtenstein or Switzerland
      • A Biometric Immigration Document
    • In all cases, the ID must not be expired and the photo must clearly be of the card holder
    • Other forms of ID such as birth certificate, credit card or student card are not acceptable.
    • If you have lost or do not have ID then please consider a proof of age card.

  • Am I allowed to bring alcohol to Kelburn?

    • You are allowed to bring a “reasonable” amount of alcohol to Kelburn, but you are only allowed to drink it in the campsite and live-in vehicle field.
    • You will not be allowed to bring your own alcohol into the main area of the festival. Only alcohol purchased from the festival bars is allowed and security will conduct bag searches to ensure this. Income from the bars is essential in ensuring the viability of the festival.
    • Please note that no glass bottles are allowed on site. Please decant any drinks into suitable containers.

  • What is the Environmental Deposit Scheme?

    • As a part of our Sustainability Policy, we encourage everyone to keep the site clean and take responsibility for their own litter and tents. The Environmental Deposit (ED) is a £5 payment made by all campers when collecting their wristbands. At the end of the event, between 5pm and 9pm Sunday and 9am and 1pm Monday, you can reclaim your £5 by handing in a binbag full of litter, small bag of cigarette butts, or show us your properly packed up tent (which you should take home or donate). A member of the team will cut the ED mark off your wristband and you can go home feeling happy that you helped keep the site clean.
    • IMPORTANT: You must present your wristband still attached to your wrist in an undamaged state to reclaim your ED.

  • What should I bring?

    • Summer in Scotland can be unpredictable. We recommend that, as well as all your fabulous festival clothes and toothbrush, you bring:
      • Waterproofs
      • Wellies or walking boots
      • Sun cream and sunhat
      • A warm jumper or buy one of our hoodies!
      • A Torch
    • You can buy emergency toiletries at the festival if needed.

  • What if I have accessibility needs?

    • If you have accessibility needs, or wish to book a carer ticket, please email box office so that we can discuss how we can assist you.
    • Kelburn Garden Party is small festival set in the grounds of Kelburn Castle and the surrounding glen. Whilst very beautiful, it is also an innately challenging environment for those with mobility issues. Ground surfaces vary from tarmac and hard standing roadways through to grass (sometimes mud) and dirt/gravel paths, many uneven and steep.
    • If your vehicle has a blue badge we can also try to park you closer to where you are camped.
    • We provide accessible toilets in at least 3 locations on site.
    • Unfortunately, due to the small size of the festival and the layout of the stages, we are unable to provide viewing platforms. However, our team will be happy to accommodate any attendee who requires assistance.
    • If you require an assistance dog, you must provide evidence that the animal is registered with Assistance Dogs (UK).
    • Please see below if you have issues relates to noise or lighting.

  • Noise and Lighting?

    • Kelburn Garden Party and our one-night events all feature loud music. Please bring ear protection if required. Earplugs are available at our First Aid and Welfare station.
    • Please be aware that all of our events will feature strobe lighting.

  • Can I bring my dog or other pets?

    • The Kelburn team absolutely love dogs and all pets and that’s why we do not allow them on site. During the festival, the site is noisy and dangerous for dogs and all other animals. Animals will not be allowed into the arena at any time and unaccompanied pets left in vehicles, tied up, or wandering the site will be reported to the police. We want your furry pals to be safe so don’t bring them.
    • Please note that emotional support animals are not legally recognised in the UK. If you require an assistance dog, you must provide evidence that the animal is registered with Assistance Dogs (UK).

  • Can I build a campfire or have a barbeque?

    • Fires of any kind including barbeques are not allowed anywhere on site except the campfire locations which can only be lit and tended by Kelburn Crew. This is part of our license requirements.