Terms & Conditions

Kelburn Garden Party Terms & Conditions (aged 18+)

Kelburn Arts’ terms and conditions include but are not limited to:

1. All ticket tiers for Kelburn Garden Party 2027 are non refundable unless the event is cancelled by Kelburn Arts or local authority due to fault or mismanagement by Kelburn Arts, or by the Scottish Government due to an event such as Coronavirus (Covid-19) pandemic. In the event of cancellation or postponement due to an event such as Coronavirus (Covid-19), tickets will be automatically transferred to our rescheduled date or a full refund offered for a limited time.
2. Fires of any kind (including barbecues) are not allowed anywhere on site except the official campfire points which may only be lit and tended by Kelburn crew.
3. Private generators and sound systems are not allowed anywhere on site and will be confiscated in the first instance of nuisance being caused until the end of the event.
4. Cars and large non live-in vehicles may only park in the designated parking fields as instructed by traffic marshals. Parking by festival attendees (including staff, artists and audience members is not permitted on nearby residential streets or Estate paths and roads).
5. No vehicles are allowed into the camping fields – please contact us if you have accessibility concerns.
6. The car parks and live-in vehicle fields are closed to arrivals at 9.45pm (7.45pm Sunday), vehicles arriving after then will not be allowed onto site. Box Office closes at 10pm (8pm Sunday) You will not be allowed to check-in after this time or access the campsite or Arena. Please leave plenty time to travel to Kelburn.
7. Live-In Vehicles or Caravans in the camper van field must have an adequate number of 6m x 4m Plot Tickets to fit your entire set up and you must agree to  Kelburn’s Live-In Vehicle and Caravan rules as displayed here.
8. Live-In Vehicles and Caravans that do not have adequate plot space must pay the appropriate fee to park in the parking field and may NOT be lived and/or slept in. ** PLEASE BUY YOUR PLOT TICKET NOW **
9. Glass bottles are not allowed on site.
10. Alcohol not purchased at Kelburn may only be consumed in the campsite, bag and body searches will be in effect for entry into the arena.
11. Please respect the family camping areas by being quiet after 8pm and behaving considerately. Otherwise you may be asked to relocate to general camping, where you should be considerate and quiet after dusk.
12. All Adult and Youth Weekend tickets include a returnable* £10 Environmental Bond. All attendees agree to comply with the festivals respect agenda. Those breaking the rules forfeit the bond. If your wristband is damaged, defaced or removed then we will be unable to return your deposit. Environmental Bond returns cannot be processed after 1pm on Monday.
13. Car park/campsite/Box Office arrival times:
    • Thursday 1st July: 4pm – 10pm on Thursday  (4 Day Ticket Holders Only)
    • Friday 2nd July: 2pm – 10pm (box office opens at 2pm – 10pm)
    • Saturday 3rd July: 9AM – 10pm (box office opens at 10am – 10pm)
    • Sunday 4th July: 9AM – 8pm (box office 10am – 8pm)
    • All ticket holders must have vacated camping and festival facilities (including car parking) by 1pm after their ticket was valid (Weekend Ticket holders must have left by 1pm on Monday 5th July)
14. Arena and Glen Opening hours (subject to change)
    • Thursday 1st July (4 Day Ticket Holders Only)
      • Summerfield Open 4pm – 6AM
      • Lower Arena 4pm – 1AM
      • Food Concessions and Traders 5pm – 1AM
    • Friday 2nd July
      • Summerfield from 8AM – 6AM
      • Never Ending Glen Opens 1pm – 9pm (via Castle/Corkscrew Paths only until 6pm)
      • Full arena open from 6pm – 3AM
    • Saturday 3rd July
      • Summerfield 8AM – 6AM
      • Never Ending Glen Open 8AM – 9PM
      • Full Arena open 8AM – 4AM
    • Sunday 4th July
      • Summerfield 8AM – 6AM
      • Never Ending Glen Open 8AM – 9PM
      • Full Arena open 8AM – 3AM
    • Monday 5th July
      • Summerfield 8AM – Midday (limited number of stalls serving breakfast only)
15. Kelburn Garden Party operates a “Challenge 25” policy. If you are over 18 but look like you may be under 25 you must bring photo ID to get an adult wristband and to be allowed to buy / consume alcohol on-site. Bar staff are instructed to challenge for ID regardless of wristband type.
16. Kelburn Garden Party is a welcoming and celebratory atmosphere, we are all one big family on a music art adventure. We come together as artists, crew and audiences to create and maintain a safer space experience. We do not tolerate behaviour which endangers the atmosphere or puts at risk that safer space. We do have a 24 hour welfare team as well as first aid and security on site, come and say hello. Our Safer Spaces Policy – Some helpful further reading available at FestivalSafe.
17. Dogs are not allowed at Kelburn Garden Party
18. All attendees (including guardians on behalf of their children) agree to be photographed and filmed and for any images and footage to be used for promotion by Kelburn Arts.
19. Illegal drug use will not be tolerated at Kelburn. Please do not bring and/or take drugs. Searches will be carried out by security and, if you are found to have any illegal drugs, they will be confiscated, you will not be admitted and the police will be informed.
20. All attendees agree to have their person, tent, vehicle and any other property searched by members of the security and / or Kelburn management team.
21. Kelburn Arts will not be held liable for any loss, injury or damage sustained before, during or after the event unless proved to be caused by the negligence of Kelburn Arts.
22. Kelburn is a working country estate situated within a glen, consequently there is a wide variety of walking surfaces. You must take particular care when outside the central events area and in the glen and ensure you return to lit areas before dusk. As you would expect accidents are possible so please dress appropriately with appropriate footwear and take care of yourselves and others.
23. Each ticket is an easily printable document that will be emailed to you. The name on the ticket is not checked against ID unless there is a problem scanning the ticket. If someone has a copy of your ticket they can claim your wristband(s). We cannot be held responsible for the security of your ticket any more than we would be responsible for you losing a traditional physical ticket. Please be careful.
24. If your wristband is damaged or broken go straight to box office to request a replacement. If you lose your wristband then we will be unable to replace it even if you can prove that you purchased a ticket. If you are concerned that your wristband is damaged or may fall off, we will be happy to replace it. If you come to us with a wristband that has come off of your wrist completely please bring your ticket or proof that you purchased a ticket or we will be unable to replace it.
25. Kelburn Arts reserves the right to refuse entry without explanation or appeal.
26. Kelburn Arts reserves the right to amend these T&Cs without notice.

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Kelburn Garden Party Terms & Conditions (4 day weekend tickets)

Our 4 day weekend tickets allows those with the ticket to arrive early and extend their festival experience. Ticket holders are subject to all the normal T&C’s detailed above however they have extra conditions:

27. To access the Thursday event, you must have purchased a 4 day weekend ticket or a 3 day Weekend Ticket and a Thursday upgrade ticket.
28. Box office will open at 16:00 on Thursday 1st July – access to the campsite, carparks and live-in vehicle field will only be allowed to 4 day weekend Ticket Holders and those with a 3 day weekend ticket and a Thursday Upgrade Ticket.
29. The 4 day weekend ticket ticket allows access to a limited area of the festival arena that will be open from 4pm-0200 on Thursday 1st July and limited early access to certain areas of the festival arena earlier than the Arena Opening time on Friday 2nd July
30. Under 5’s accompanying an adult with a 4 day weekend ticket will require a relevant 4 day infant weekend ticket (which are free) this is to ensure that we can manage occupant capacity throughout the weekend.

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Kelburn Garden Party Terms & Conditions (single day tickets extra conditions – including complimentary tickets)

31. Day ticket holders are subject to all the normal T&C’s detailed above however they have limited arena, Parking and campsite access times:
    • Friday Day Tickets: from 2pm on Friday until 1pm on Saturday (no re-admission into the arena after 3AM on Saturday ).
    • Saturday Day Tickets: from 10am on Saturday until 1pm on Sunday (no re-admission into the arena after 4AM on Sunday )
    • Sunday Day Tickets: from 10am on Sunday until 1pm on Monday (no re-admission into the arena after 3AM on Monday ) 
32. All Day Ticket holders must have vacated Campsite and Parking facilities no later than 1pm the day after their ticket became valid for entry. Day ticket holders will be charged a non-returnable camping charge should they leave the site after 2pm (1 hour’s grace period) the day after their day ticket was valid, and if they are found onsite after 5pm the day after their ticket was valid they will be charged the relevant final tier full weekend ticket prices.

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Kelburn Garden Party Terms & Conditions (aged 0-17)

Kelburn Arts’ terms and conditions include but are not limited to:

33. Children under 18 years old may attend KGP with a Youth (13-17 y/o), Child (5-12 y/o) or Infant (Under 5) ticket if accompanied by an appropriate adult guardian.
34. Free Range Children and Young People Policy: Children under 13 must be accompanied at all times. Children and young people (anyone aged under 18 years old) are not allowed in the event arena after 9pm (until 7am the next morning) without appropriate adult supervision.
35. Children under the age of 13 (plus older young people at the guardian’s request) are issued with a wristband onto which the guardian’s phone number is written, so that they can be called should the child be found wandering alone/lost.
36. All attendees aged 18 and over must buy an adult ticket, Goverment issued ID will be required to receive an adult wristband, or to prove eligibility for either the Youth or Child ticket.
37. Kelburn Garden Party follows the “Challenge 25” policy. If you are over 18 but look like you may be under 25 you must bring photo ID to get an adult wristband and be allowed to buy / consume alcohol on-site. Bar staff are instructed to challenge for ID.
38. Tickets are non-refundable unless the event / service is cancelled.
39. Tickets may only be resold by our official channels
40. For a more family friendly environment please use the family camping or family live-in field, be quiet after 8pm and behave in a considerate manner.
41. All attendees (including guardians on behalf of their children) agree to be photographed and filmed and for the images and footage to be used by Kelburn Arts for promotional purposes.
42. Children under 13 do NOT have to pay the returnable £10 environmental bond, but will be asked to agree to the Kelburn Respect Agenda
43. Kelburn is a glass-free site, no glass bottles are allowed on site.
44. Kelburn Arts will not be held liable for any loss, injury or damage sustained before, during or after the event unless proved to be caused by the negligence of Kelburn Arts.
45. Kelburn is a working country centre situated within a glen, consequently there is a wide variety of walking surfaces. You must take particular care when outside the central events area and in the glen and ensure you return to lit areas before dusk. As you would expect accidents are possible so please dress appropriately with appropriate footwear and take care.
46. Each ticket is an easily printable document that will be emailed to you. The name on the ticket is not checked against ID unless there is a problem scanning the ticket. If someone has a copy of your ticket they can claim your wristband(s). We cannot be held responsible for the security of your ticket any more than we would be responsible for you losing a traditional physical ticket. Please be careful.
47. If your wristband is damaged or broken go straight to box office to request a replacement. If you lose your wristband then we will be unable to replace it even if you can prove that you purchased a ticket. If you are concerned that your wristband is damaged or may fall off, we will be happy to replace it. If you come to us with a wristband that has come off of your wrist completely please bring your ticket or proof that you purchased a ticket or we will be unable to replace it.
48. Kelburn Arts reserves the right to refuse entry without explanation or appeal.
49. Kelburn Arts reserves the right to amend these T&Cs without notice.

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Parking Terms & Conditions

Kelburn Arts’ terms and conditions include but are not limited to:

50. The car parks and live-in vehicle fields open at the same time as the camping fields at the beginning of each event. Anyone arriving before that will be directed off site until the stated opening time.
51. The car parks and live-in fields close for arrivals and vehicle movements at 10pm, no vehicles are allowed in after that time. Security will assist drivers wanting to leave site but no vehicles are allowed to park (or return to a parking space) until 10am.
52. Taxis and other vehicles may drive through the main site roads after 10pm in order to drop off or pick up attendees but no vehicle may be parked or left (even briefly).
53. Any vehicle which gets stuck/broken down after dark must be left until 9am. Kelburn will not recover stuck/broken down vehicles until the morning shift starts, 3rd Party recovery companies will not be permitted access parking or live-in fields after 10pm.
54. Kelburn Arts reserves the right to amend these T&Cs without notice.
55. 3/4 Day vehicle tickets are separated to help our traffic teams anticipate vehicle ingress. You will not be permitted to park or camp on Thursday if you have a 4 day Car parking pass, but 3 day Attendance tickets.

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Live-In Vehicle Terms & Conditions

Kelburn Arts’ terms and conditions include but are not limited to:

56. Space is very limited and will sell out, so ensure you buy enough 4x6m plots for your live-in vehicle, getting into and out of it, awning, etc. You are allowed to buy more than one plot.
57. 1 Small Tent (1/2 person tent) is allowed as secondary accommodation to the ticketed live-in vehicle. This tent must completely inside your 4m x 6m pitch/plot/plots that you have purchased.
58. Pitches/Plots cannot be held or reserved, if you wish to camp together, please arrive together in Convoy and make the gate staff aware, who will try their best to accommodate you. Abuse will not be tolerated
59. Any Live-In Vehicles / Caravans which arrive onsite without the relevant ticket will be asked to leave. Or, if capacity allows, the attendee may purchase a car parking ticket (possibly two if its a big vehicle or you are towing) but this cannot be used for living in/sleeping in.
60. Kelburn has limited facilities for emptying chemical toilets, and request that where possible these are removed and emptied away from the estate.
61. Kelburn will not be held liable for any loss, injury or damage sustained before, during or after the event unless caused by the negligence of Kelburn Arts.
62. The car parks and live-in vehicle fields open at the same time as the camping fields at the beginning of each event. Anyone arriving before that will be directed off site until the stated opening time.
63. The car parks and live-in fields close at 9:45pm (and 7.45pm Sunday), no vehicle movement is allowed after that time. Security may assist drivers wanting to leave site but no vehicles are allowed to park (or return to a parking space) until 9am.
64. Taxis and other vehicles may drive through site after 10pm in order to drop off or pick attendees but no vehicle may be parked or left (even briefly).
65. Any vehicle which gets stuck/broken down after dark must be left until 9am. Kelburn will not recover stuck/broken down vehicles until the morning shift starts, 3rd Party recovery companies will not be permitted access after 10pm.
66. Kelburn Arts reserves the right to amend these T&Cs without notice.
67. 3/4 Day vehicle tickets are separated to help our traffic teams manage traffic arrivals. You will not be permitted to park or camp on Thursday if you have a 4 Day Live in pass, but a 3 day Attendance ticket.
68. Powered Pitches are bigger at 5m (w) x 10m (d) and provide one 16amp socket powered to a maximum of 10amps. Ticket holders must provide their own 25m cable and must have a fit for purpose electrical consumer unit in their Live In vehicle.

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Kelburn Arts Ltd. Child Protection Policy

69. A child is anyone under the age of 18.
70. Children may only attend Kelburn Garden Party if accompanied by a suitable and responsible adult guardian. The guardian is responsible for the welfare of the child at all times.
71. Free Range Children and Young People Policy: Children under 13 must be accompanied at all times. Children and young people (anyone aged under 18 years old) are not allowed in the event arena after 9pm without appropriate adult supervision.
72. All Kelburn staff, sub-contractors and volunteers who work with children will either be PVG checked or supervised by someone who is PVG checked.
73. Lost children should be taken to either the first aid and welfare team or Box Office where they will be looked after by staff who either PVG checked or supervised by someone who is PVG checked.
74. Children under the age of 13 (plus older young people at the guardian’s request) are issued with a wristband onto which the guardian’s phone number is written.
75. If anyone is concerned about the welfare of a child it is their duty to report to first aid and welfare or operation team. Kelburn Arts management will assess the situation and where appropriate contact either Police Scotland or Social Care Direct.